1 hour ticket response
Timeliness is our principal objective and that’s why we’ve got a team of trained technicians who are prepared to offer a prompt reply to any question that you might have. Simply post your client support ticket from your Website Control Panel and we’ll respond within sixty minutes in the worst case scenario. Actually, we work hard and aim for a 20–minute response time.
A First–Class Customer Service
Our support team representatives have big experience in the cloud hosting service sector and are professional enough to deliver a quick answer to your problem. If, however, the situation at hand is not within the competence of a support technician, the client support ticket will be forwarded to a developer or admin for additional investigation.
An Easy–to–Browse Help Center
To help you get a quick suggestion on how you can use a certain service, we have integrated a very user–friendly Help section in the Website Control Panel. You can browse through a broad selection of web hosting account management articles and website management articles, take a look at the F.A.Q. archive or check out our how–to video tutorials.
