You'll find lots of cloud hosting suppliers on the market, however most of them are resellers who have minimal resources, especially when it comes to support. A way to distinguish them is the option to reach the company over the telephone. The level of support that you can get through this channel of communication may vary depending on the provider - several of them provide you with expert phone support, many others offer basic and customer support only since some matters are more time-consuming and it would be far easier to be resolved through a support ticket, particularly when the issue has to be escalated. Nonetheless, it's good to know that you can reach your web hosting supplier because there are tons of small-scale issues that can be taken care of effectively and in a timely manner through a telephone call, not mentioning that you are able to get more info regarding the services before you become a customer.

Phone Support in Cloud Hosting

Since we have live telephone support 14 hrs per day, you will be able to contact us and talk with one of our customer support agents to get more info about any of the cloud hosting service that we supply and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we have telephone numbers on three different continents so you can call the one nearer to you - in the USA, Great Britain or Australia. If you're already an existing customer, you can call about general and billing issues, and about some technical matters. If the issue is strictly technical or it needs longer time to investigate, you will have to employ our ticketing system, which will enable both you and our technical support crew to keep track of the information given by each side.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server packages that we offer feature live phone support for 14 hours a day. In case you hesitate which plan is suitable for your sites, you want to learn more about the package's specifications or you need any other type of info about our services, you can call any of the local numbers that we have in the United States, the UK and Australia and our customer support agents will help you. In case you currently have an account, you'll be able to contact us about sales and general matters, although we're often able to assist with a large number of tech issues as well. For entirely technical issues you need to employ our in-built ticketing system where the correspondence between you and our technical support crew will be in one place, which is the best option when the issue can take additional time to be solved or it has to be escalated to our sysadmins.