Phone Support in Cloud Hosting
Since we have live telephone support 14 hrs per day, you will be able to contact us and talk with one of our customer support agents to get more info about any of the cloud hosting service that we supply and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we have telephone numbers on three different continents so you can call the one nearer to you - in the USA, Great Britain or Australia. If you're already an existing customer, you can call about general and billing issues, and about some technical matters. If the issue is strictly technical or it needs longer time to investigate, you will have to employ our ticketing system, which will enable both you and our technical support crew to keep track of the information given by each side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we offer feature live phone support for 14 hours a day. In case you hesitate which plan is suitable for your sites, you want to learn more about the package's specifications or you need any other type of info about our services, you can call any of the local numbers that we have in the United States, the UK and Australia and our customer support agents will help you. In case you currently have an account, you'll be able to contact us about sales and general matters, although we're often able to assist with a large number of tech issues as well. For entirely technical issues you need to employ our in-built ticketing system where the correspondence between you and our technical support crew will be in one place, which is the best option when the issue can take additional time to be solved or it has to be escalated to our sysadmins.