There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a ticketing system. It is the easiest medium of communication for many reasons. If no client support team member is available at the moment and they are all engaged, a phone call may not be responded to, but a ticket will always hit home. You can also copy & paste large pieces of information without the need to worry about typos, and if a certain issue needs more time to be fixed or a number of responses have to be exchanged, all the info will be in one and the same place, so each party can always see the comments written by the other one. The downside of using tickets to get in touch with your web hosting provider is that they’re typically separate from the hosting platform, which implies that if you need to supply information or to follow guidelines, you will need to use at least 2 different interfaces and this number could grow if you want to manage multiple domains. Plus, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing through your files or changing various account settings. The ticketing system is being monitored 24x7 by our customer support team and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with some providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for info concerning any technical or billing issue. You can also see a number of informative articles, which will help you resolve the commonest predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated hosting service, was created with one objective in mind – that you should be able to manage everything associated with your semi-dedicated server account in a single location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a question or run into a predicament, you can touch base with our client care staff right away without needing to log into an entirely different admin console. You can look through your files or check a variety of settings within your account while posting a new ticket or reading the reply to an old one. In case you have a large number of tickets and you’d like to find a given one, you can use the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive an answer in less than 60 minutes irrespective of the nature of your query or problem.